Refund and Return Policy

Effective Date: March 2, 2025
Last Updated: March 2, 2025

At HighStopis, we value your satisfaction and stand by the quality of our products. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:
✔️ The item must be unused, in its original packaging, and in the same condition as received.
✔️ Returns must be requested within 30 days of the delivery date.
✔️ Proof of purchase (order confirmation or receipt) is required.
✔️ Certain items, such as personal care products, perishable goods, and clearance items, are non-returnable for hygiene and safety reasons.

2. How to Initiate a Return

To start a return process, follow these steps:

  1. Contact Us at info@highstopis.xyz with your order number, item details, and reason for return.
  2. Our customer support team will review your request and provide you with a return authorization number (RAN) and return instructions.
  3. Ship the item back to us using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to a defective or incorrect product.

3. Refund Process

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Refund options include:
✔️ Full Refund – If the item is defective, damaged, or incorrect.
✔️ Partial Refund – If the item is returned with missing parts, signs of use, or without original packaging.
✔️ Store Credit – If you prefer, we can issue a store credit for future purchases.

4. Exchanges

If you receive a damaged or defective item, we offer a free exchange for the same product. Contact us at info@highstopis.xyz within 7 days of receiving your order for a replacement.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.
  • Contact your credit card provider – Refunds may take some time to officially post.
  • Reach out to your bank – Processing time varies by institution.
  • If you still haven’t received your refund, email us at info@highstopis.xyz for assistance.

6. Cancellations

We accept order cancellations within 24 hours of purchase. If your order has already been processed or shipped, it cannot be canceled, but you may return it after receiving it.

7. Contact Us

For any questions regarding our Refund and Return Policy, feel free to contact us:

📧 Email: info@highstopis.xyz
🌍 Website: https://highstopis.xyz/